Return & Refund Policy

Thank you for shopping with us. We hope you are happy with your purchase. If you are not completely satisfied for any reason, you are welcome to return your items. Please read the guidelines below to understand our return and refund terms.

To qualify for a refund, items must be returned within 30 calendar days from your purchase date. Returned merchandise must arrive in its original condition, undamaged.

To start a return, contact our customer-support team to obtain the designated return address. Once you receive the address, securely repack the item in its original packaging and include your proof of purchase inside the parcel.

Return shipping may be free in certain cases. If your return is not caused by a mistake on geuowen.com, the return shipping cost will be deducted from your final refund.

Our team needs 1–3 business days to prepare and dispatch orders. If you want to cancel your purchase, submit the cancellation request before shipment. Once an order has shipped, cancellation is no longer accepted. While our website does not set a fixed cancellation cutoff, a cancellation is only valid if submitted before your order enters shipping status.

After we receive your returned parcel and inspect its condition, we will begin your return or exchange. Please allow a minimum of 30 calendar days after we receive your item for the return to be fully handled. Depending on your card issuer, the refund may take 1–2 billing cycles to appear on your credit-card statement. We will email you once your return has been processed.

Important note: If a return is requested for customer-related reasons, the buyer covers the return postage. The exact cost depends on the courier you choose. If items arrive damaged or incorrect because of our error, you are exempt from return-shipping charges.

The following categories are not eligible for return or exchange:

For items that arrive defective or damaged, contact us using the details below to arrange a refund or exchange.

If you have any questions about our return and refund policy, feel free to email us: [email protected]