Payment Policy

What payment options are supported?

We support two secure payment channels:
  • PayPal: Our primary secure payment processor. Through PayPal, we accept Mastercard, Visa, American Express, and Discover.
  • Direct credit card checkout: You can also pay directly with Visa, Mastercard, American Express, or Discover.
All payments are processed through encrypted, secure connections.

In what currency will I be charged?

All transactions are processed in US Dollars (USD). If your debit or credit card is denominated in another currency, your card-issuing bank will convert the amount using its own applicable exchange rate.

Do you offer installment payments?

Yes. You can choose to pay in 3 installments. This option appears automatically at checkout, before you confirm your payment.

Can I adjust or update my order?

If you notice an error after receiving your order-confirmation email, contact our Support Center as soon as possible.
Please note: order modifications can only be made before your item is dispatched. Once your parcel has shipped, no further changes can be applied.

I didn’t receive my order-confirmation email — what should I do?

Check the following first:
  • Make sure the email address entered at checkout was correct.
  • Look in your spam, junk, or promotions folder.
  • Log in to your Geuowen account to view your order history.
If you still cannot find it, feel free to contact our team, and we will help you confirm your order details.