Contact Us
Have inquiries, feedback, or looking for more details about our store and products?
If you cannot find the answers on our informational pages, or if anything remains unclear, feel free to reach out via email to [email protected]. When writing your message, kindly include your full name, phone number, and city of residence. For after‑sales support requests, please attach relevant product photos to help our team assist you better.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Our support team aims to respond to all incoming messages within 48 business hours. Please note that this turnaround window excludes public holidays.
Frequently Asked Questions
Q: How long should I expect to wait for my parcel to arrive?
A: Please note that order processing typically takes 3‑7 business days before shipment. We strive to dispatch your purchase as quickly as possible. After dispatch, estimated transit time ranges from 14‑30 days, depending on your destination country or region. Please also account for public holidays, which may cause additional delivery delays.
Q: What are the rules for product returns?
A: Upon receiving your returned goods and completing a condition inspection, we will start processing your return or exchange request. Please allow a minimum of 14 days after we receive your returned item for the full return handling to be completed.
Q: How can I get support for an existing order?
A: You may send us an email at [email protected], or fill out the contact form available directly on this page.